If you are looking for a rewarding career in the travel and tourism industry, Emirates Group Careers offers an excellent opportunity to join one of the world’s leading aviation and travel organizations. Emirates Holidays, a division of the Emirates Group, is currently hiring Travel Consultants in Dubai. This full-time opportunity is ideal for professionals with customer service and travel industry experience who are passionate about helping customers plan unforgettable holidays. Candidates with strong communication skills and multilingual abilities are encouraged to apply through the official Emirates Group Careers portal.
Company Overview
Emirates Holidays is the holiday and tour operating division of the Emirates Group, one of the world’s most recognized aviation and travel companies headquartered in Dubai, United Arab Emirates. The company offers customized holiday packages, hotel bookings, destination experiences, cruises, and travel services to customers across the globe.
Known for its commitment to service excellence, innovation, and customer satisfaction, Emirates Holidays combines global travel expertise with premium customer support, making it one of the leading travel brands in the region.
Available Vacancy
Emirates Group is currently hiring for the following position:
- Travel Consultant
Company: Emirates Holidays – Emirates Group
Employment Type: Full-Time
Job Location: Dubai, United Arab Emirates
Job Responsibilities
The selected candidate will be responsible for:
- Assisting customers with holiday planning and travel bookings.
- Providing outstanding customer service through phone, email, WhatsApp, live chat, and face-to-face interactions.
- Promoting Emirates Holidays packages and travel services.
- Managing customer enquiries from initial contact to booking completion.
- Handling ticketing, reservations, and booking reconciliations.
- Supporting retail travel outlets with in-person customer assistance.
- Resolving customer complaints professionally and efficiently.
- Coordinating with hotels, airlines, suppliers, and internal departments.
- Delivering personalized travel solutions for VIP customers.
- Achieving sales and customer satisfaction targets.
Salary Information
Emirates Group offers a competitive tax-free salary package based on qualifications, experience, and company policy. Additional benefits are provided according to Emirates Group employment terms. Final salary details will be discussed during the recruitment process.
Qualification
Applicants should possess:
- High School Diploma or Bachelor’s Degree.
- Excellent written and spoken English.
- Fluency in Arabic or German.
- Strong communication and customer service skills.
- Good organizational and problem-solving abilities.
- Knowledge of travel booking systems is an advantage.
Experience
Candidates must have:
- Minimum 3 years of customer service experience.
- Experience in travel, tourism, hospitality, airline services, or related industries is preferred.
- Ability to work flexible shifts, including evenings and nights.
- Experience working in fast-paced customer-focused environments.
Employee Benefits
Selected candidates may receive:
- Competitive tax-free salary
- Medical insurance
- Annual paid leave
- Travel and flight benefits
- Employee travel discounts
- Professional training and career development
- Internal promotion opportunities
- Multicultural working environment
- End-of-service benefits according to UAE Labour Law
Benefits may vary depending on the employment contract and Emirates Group policy.
Why Join Emirates Group?
Emirates Group is recognized globally for its commitment to innovation, customer service, and employee development. Working with Emirates Holidays provides opportunities to collaborate with international travel partners, develop expertise in tourism and customer service, and build a long-term career with one of the world’s most respected aviation groups.
How to Apply
Interested candidates who meet the eligibility requirements should submit their applications through the official Emirates Group Careers website. Before applying, ensure your CV is updated with your customer service experience, language skills, travel industry knowledge, and professional achievements. Tailoring your CV to the job description can improve your chances of being shortlisted.
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