- Hawk Freight Services is hiring a Customer Service Executive in Dubai, UAE.
- The position is suitable for candidates with 2–3 years of experience in customer service within the freight forwarding or logistics industry.
- The selected candidate will coordinate shipment activities, respond to customer inquiries, and support smooth end-to-end logistics operations.
- Applicants with knowledge of air freight and sea freight operations are encouraged to apply.
Available Job Vacancy
- Position: Customer Service Executive
- Company: Hawk Freight Services
- Location: Dubai, UAE
- Industry: Freight Forwarding and Logistics
- Required Experience: 2–3 years
- Employment Type: Not specified
- Salary: Not specified
Key Responsibilities
- Handle customer inquiries, requests, and shipment updates.
- Coordinate with operations teams, airlines, shipping lines, and overseas agents.
- Prepare and follow up on quotations.
- Manage shipment-related documentation.
- Track shipments and provide proactive status updates.
- Resolve customer concerns and ensure timely solutions.
- Maintain strong relationships with existing customers.
- Coordinate with internal departments for smooth shipment handling.
- Support efficient communication throughout the shipment process.
- Ensure customers receive accurate and timely information.
Job Requirements
- 2–3 years of customer service experience in freight forwarding or logistics.
- Good understanding of air freight and/or sea freight operations.
- Strong communication and interpersonal skills.
- Good knowledge of MS Office.
- Ability to multitask and work under deadlines.
- Customer-focused and proactive approach.
- Strong coordination and problem-solving abilities.
- Ability to manage shipment updates and documentation accurately.
Preferred Skills
- Knowledge of freight forwarding procedures.
- Understanding of shipment tracking and logistics documentation.
- Experience coordinating with airlines, shipping lines, and overseas agents.
- Ability to handle multiple customer requests.
- Professional email and telephone communication skills.
- Strong attention to detail.
- Ability to work effectively with operations and commercial teams.
Application Details
| Details | Information |
|---|---|
| Company | Hawk Freight Services |
| Position | Customer Service Executive |
| Location | Dubai, UAE |
| Industry | Freight Forwarding and Logistics |
| Experience | 2–3 years |
| Application Method | |
| Application Email | sulthan@hawkdxb.com |
| Interview Date | Not specified |
| Salary and Benefits | Not specified |
How to Apply
- Prepare an updated CV highlighting your freight forwarding or logistics experience.
- Mention your experience in air freight, sea freight, customer service, shipment tracking, and documentation.
- Use Customer Service Executive as the email subject.
- Send your CV to sulthan@hawkdxb.com.
- Ensure your contact details and employment history are clearly mentioned.
- Apply only if your experience matches the stated requirements.
Important: The supplied advertisement does not specify the salary, benefits, application deadline, or interview details. Candidates should confirm these details directly with Hawk Freight Services.
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